Other information:
Inspection and Verification
Verify the customer concern.
Visually inspect for obvious signs of mechanical or electrical damage.
If an obvious cause for an observed or reported concern is
found, correct the cause (if possible) before proceeding to the next
step
If the cause is not visually evident, verify the symptom and refer to the Symptom Chart...
Repair
NOTE:
Mouldings located on the front and rear window frames may
experience minor scratches from vehicle shipment or car wash racks. The
imperfections may be repaired instead of replacing components by
following the steps below.
NOTE:
Scratches deep enough to cause a thumb nail to catch cannot be repaired and the component must be replaced...